FAQ

Welcome to Duffloo's FAQ page, your go-to source for all the information you need about our premium on-demand laundry delivery service. Here, you'll find answers to the most frequently asked questions about our services, including pickup and delivery details, special requests, pricing, and much more.

Reqest a pickup

General

What do I get when I order with Duffloo?

Do you provide contactless pickup and delivery?

Do I need to be available in person for pickup and delivery?

Is there a contract I need to sign?

Do you have a minimum order?

What are Duffloo hours of operation?

What if I have a big order weighing more than 75 lbs?

How do I get my order delivered NEXT DAY?

What happens if my laundry is lost or damaged?

Pickup and Delivery

What is your pickup and delivery time?

How do I prepare for my laundry pickup?

What if I cannot leave my laundry outside and require in person pickup?

What if I don't have any bags for laundry pickup?

Wash

Do I need to separate whites and colored clothes myself?

Can I provide my own detergent for wash?

What if I need detergent for sensitive skin for my laundry?

Do you use fabric softeners for laundry?

Do you provide laundry service for big items like pillows and comforters?

Do you hang clothes if requested?

Can I get my clothes hang-dried or air dried?

Do you iron clothes?

Do you provide dry cleaning services?

Airbnb and Hotels

Is Duffloo laundry for international travelers?

How are Hotel or Airbnb orders picked up?

Check service availability

Ensure our services are accessible in your area by entering first three letters of your postal code below. Instantly check availability and explore the comprehensive range of options we provide near you, tailored to meet your needs.

Expanding Our Reach: Servicing All of Toronto and Beyond

Ensure our services are accessible in your area by entering your postal code below. Instantly check availability and explore the comprehensive range of options we provide near you, tailored to meet your needs.

Scarborough

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Toronto

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North York

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Etobicoke

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East York

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Concord

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Customer Reviews

Hear from our satisfied users, making their life easier with Duffloo